Increasing public scrutiny, rising expectations from citizens and the government’s modernisation agenda have all prompted a transformation in the way departments and other public sector organisations seek to deliver on promises made to the electorate.  When combined with the media attention that some major IT programmes have received in the last few years, this makes delivering successful change in the public sector very challenging. 

A lot of attention has been given to public service “outcomes” and all major departments now have defined objectives and “Public Service Agreement” (PSA) targets.  However, as major technology programmes move through the delivery life-cycle it is not always easy to remain focused on the original outcomes that prompted the programme to be launched in the first place.  This is made even harder when there are changes in ministerial priorities and wider political environment and unforeseen events.

Consulting Stream has a deep understanding of these issues and what can be done to cope with them, in a way that helps departments retain their focus on strategic outcomes and maximise the actual benefits realised for their stakeholders.

We have provided technology consulting, procurement and major programme management support to many public sector clients. Consulting Stream also has specific expertise in Benefits Realisation, an inclusive method for mapping outcomes to solutions and then maximising the benefits to stakeholders of any change programme.