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Call Centre Optimisation
A leading UK Financial services group had decided to transfer telephone call handling from branches to UK based call centres. This required a... read more »
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IT Programme Delivery
The UK's leading retail stockbroker needed to update their customer offering, increase revenue and reduce costs. This was to be achieved by expanding... read more »
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Next Generation Network Procurement
Guardian News and Media (GNM), publishers of the Guardian, Observer and network of Guardian Unlimited websites were moving into a new office... read more »
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Simplifying IT Infrastructure
A major UK retail bank was facing increasing costs and inflexibility due to the organic growth of its server estate. This had reached a scale where... read more »
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